“Like they say, “time flies when you’re having fun!” It truly is hard to believe that our project has come to an end. Marcie and I want you to know how grateful we are that you were able to be a part of our family’s “new home.”
When I sat down to write this letter, I wanted to give it as much time and attention to detail as I felt that you have given to us … my apologizes for its’ length.
I remember meeting Don back in February as he was putting the finishing touches on another remodeling project on our street. We had just begun the search for a contractor for our project. From those initial meetings, I was confident that we had found a contractor that would do a quality job. This was however, the first project of this magnitude that we have undertaken in our personal lives. We felt it necessary and in our best interest to stick to our plan of interviewing other contractors that were recommended to us. If Bayer Builders didn’t have me convinced before the pre-bid, they certainly did afterwards. You showed up for the meeting with your team that would eventually work on our home. You had studied the plans in detail and had numerous questions before even getting started. I think you knew the plans and contract better than I did. We spent the next several hours discussing scenario’s that could be potential issues. I knew that this detailed approach would provide us with a more accurate cost for the project. In all honesty, I had several contractors still to meet with, but in my mind I had already selected our contractor and I began thinking about price.
Once the bids had been submitted to the architect, Kurt wasted no time with his follow up. We began working with him on a revised contract and schedule that both parties were comfortable with and began talking starting and ending dates. Once the parameters were set, Kurt turned the project back over to Don and the demolition began. It was our responsibility / homework to have specific details selected such as sinks, fixtures, tile, handles, etc. You provided us with a very helpful calendar of deadlines. Within days, the living space that confined our growing family, was no more. Each day we would pick our sons up at school and their first words would be, “what did the guys do at our house today?” Due to your preparation, we really had only one surprise, our main support beam, which we had already known might be an issue. Don quickly came up with a solution and pricing. Since the beam would not pass an inspection, and increasing the ceiling height was one of primary goals, we elected to replace the beam. We relied on your knowledge and experience to help guide us with decisions regarding lights, cabinets and wall placements. If we had a question, concern or “Post-it”, you were always very approachable and always offered a solution. Our project was also our home and we lived in the basement and 2nd floor. While I’m sure this presented a challenge to you and your team, you made sure we were never without water and could safely move from one floor to the next. You even made sure the cat never escaped! The success of the finishing phase of any project relies heavily on scheduling. You had your network of finishers lined up and ready to go and the schedule went smoothly.
In the days since our project has ended, we miss the personal relationship that we developed you and your team, including the produce from your garden and the honey from your bees! We think very highly of the work that you did and the respect that you treated our family with and would recommend you to other families without any reservation. You and your team truly exceeded our expectations. Thanks again for taking a huge project and running it smoothly.”